There are some things which really get my goat. Poor customer service is top of the list, especially this week. McDonalds isn’t my first choice when it comes to dining out, but between classes during the week the branch at Centro Coyoacan is handy. It’s cheap, quick and has a bathroom where I can wash an hour of metro and microbus germs off my mits before I eat.

But not any more. No, if you want to use their bathroom now, you have to show the spotty teenage attendant hovering outside the door a receipt to prove you’ve eaten there. Then he’ll unlock the door and allow you entry. Eat first, wash your hands afterwards.  The message is loud and clear. They don’t care how many genuine customers they inconvenience, if they can keep the odd stray person out, then it’s worth it.

The real irony though, is the fact that the Swine Flu outbreak happened just a few weeks ago. The government implored everyone to wash their hands. Wash them well, wash them often. Wash them before you eat. And McDonalds in Coyoacan responded by introducing a policy to prevent this. They can hardly have failed to notice the swine flu. The photo below is of the offending store, with all the seats taped off to prevent people from sitting and eating, as per the emergency regulations.

I couldn’t persuade the spotty loo attendant to let me wash my hands. So I didn’t buy a burger. I went to Burger King instead. The joy of having a choice. And just one more reason why you shouldn’t eat in McDonalds.



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