Business practices are pretty different in Mexico compared to the UK. Some for the better, some…..well bureaucratic and complicated are good words to describe some of the mad ideas that get implemented. But none are as dumb as Telmex’s pretty instant reaction to a bill that is not paid on time. Our phone line has been installed for more than 20 years, and has almost always been paid on time.
But nonetheless, if the bill isn’t paid by the Due Date, we have no more than a couple days grace before we get cut off. Or at least before outgoing calls are barred. And if we do miss the Due Date (which isn’t impossible given that the bill sometimes – although not often – arrives a day before, or even after the Due Date) then we can’t pay at a local store or bank. We have to go the Telmex office. Which is well out of the way.
So invariably that means it’ll be a week or more before we get around to paying. Who loses? Telmex. We’re not making calls, most of which aren’t necessary or can be done for cheaper through Skype. Thus Telmex isn’t able to charge for calls we would have made. Twenty years the line has been in, twenty years of payments, and still there is not a teensy weensy bit of trust!
One wonders how Telmex made Carlos Slim so wealthy. Then one remembers the virtual monopoly he has. I for one hope that monopoly comes to an end, but I suspect that’ll happen long after I’ve left the country. Fairly mild rant is now over. They do though have some nice public pay phone boxes. Although the photo below is one I took some time ago…