Web Connected Mexico

A friend in the US has, for some time, been umming and ahhing over a potential move to Mexico City. It is a big move and a big change in lifestyle, so plenty of umming and ahhing is required. There are pros and cons, it goes without saying. There will be new things in your life you’ll come to cherish. There will be things from your old life you’ll come to miss.

But there are some things that you simply can’t live without. Like the internet for example! For me that would be a personal issue. I guess I could live without it….but….no, I don’t want to even think about it. The horror! For the aforementioned chap from the US, a good, reliable connection is a must, for business reasons.

And he asked me to provide some more fodder for his umming and ahhing sessions. What sort of speed do I get? Which ISP do I use? Is it reliable? I thought I’d go further, and write this post. With an issue like this, the more data there is, the quicker the umming and ahhing can be silenced.

If you live in Mexico, Mexico City in particular, and can spare a minute or two – it’ll take no longer, I promise! – perhaps you could help out. Go to the Speed Test web site, and run the test, and add a comment to this post to let us know what sort of download and upload speed you get. Who your ISP is as well would be useful. And if you’ve had a good or bad experience with them. Oh, and how much do you pay each month? I’d be interested, as well as the amigo.

As for my own experiences with Mexico and the internet. I did write a post, and not a terribly complimentary one, about my service provider a few weeks back, Telmex, when my wireless modem died. It took far too long to repair. But in fairness, I could have bought a cheap modem, non wireless, to get me through. If I’d had the cash handy!

And there was another post not long before that about how quick Telmex are to cut off your phone line if you are so much as a day late in paying the bill beyond the due date on your bill. But, that has never affected the internet connection.

But otherwise, my internet connection has always been reliable. When I arrived and signed up with their Prodigy package, I got a 1/2mb connection. This went up to 1mb a year or two later, and I had a free wireless modem delivered to replace my old modem. Everyone did.

Technically speaking, my 389 pesos p/m chosen package with Telmex still boasts a 1mb top speed. But about a year ago my line was upgraded to 2mbs. This options normally costs 599 pesos, but I got it free. It’s not a mistake on Telmex’s part though – everyone I know who has had a Prodigy account for years and years got this free upgrade. For loyalty, one assumes. So a gold star for Telmex on that front. They now have 1mb, 2mb and 5mb options.

So anyway, the performance of my line. As the screenshot below shows, it’s not too far off the promised 2mbs. I check it every now and again, and the results are always pretty similar. Today I got 1.8mbs download and 0.25mbs upload. What’s yours? To save you scrolling back for the link, here it is again – Speed Test.


16 thoughts on “Web Connected Mexico

  1. elizabeth says:

    I can’t help the person who wants to move to DF…but, it was interesting to run the test here in Loreto, BCS. I got 1.78 mb and .31 for upload speed. The surprise was that the server is 500 miles away in Fresnillo, Zac! Now if I can only find a way to bypass the filter that blocks US full episode tv shows without adware risk! I probably shouldn’t watch them anyway…rots the brain. Thanks for the test link.


  2. I’m not in Mexico City but in Patzcuaro, Michoacan. My server is Megacable. Just checked my speed and download is 6.87 while upload is only .44. Don’t know if Megacable is available in Mexico City since they are based out of Guadalajara. By the way when I used your link it my download speed was just a little over 2. Using the one on my own browser made a big difference!


  3. Kim G says:

    Great topic for a post! LOL….

    Sorry I don’t have much to add though. F’s TelMex ADSL internet service in Agricola Oriental in DF is slow and unreliable. We tested it recently, and got something like 0.25 mbps download and 0.18 MBPS upload, or something vaguely equivalent to dial-up.

    I need to get him to complain to TelMex so they can fix it. Don’t hold your breath.


    Kim G
    Boston, MA
    Where we have Verizon DSL which is super-reliable, and runs at about 2.25 mbps download and 0.7 mbps upload. It’d be faster if only we paid more.


  4. steve says:

    SMA (guanajuato) service promised 1.5 speed, routinely tests at 0.9
    (Tele-Cable internet)

    can’t even watch a low quality ‘You Tube’ clip.

    Just terrible.

    TelMex has Internet, have not tried it (but it is said to be more reliable)


    • 0.9 isn’t too bad. And whilst you never get the advertised speeds (although they do always say ‘up to’) that’s a fair bit slower. Nice to know I don’t have the slowest connect speed though!


  5. zum says:

    15$/month (FL1-50Mb/s)

    i don’t understand why internet speed is such bad in Mexico, we had 100Mb/s for years it’s almost boring


  6. Here in San Felipe (Baja California) I get 2 Mb/s down, 0.24 up, on Telcel’s 3G mobile service that costs 478 pesos a month (prepaid, no contract), using the far-away server at Fresnillo.

    (Most of the time I get nearer to 1.5 Mb/s up, 0.35 Mb/s down, on the more varied tests at dslreports.com)

    However, Telcel 3G has been unreliable recently and there is a download cap each month. It’s far from perfect, when Movistar 3G reaches here I’ll look into that as a backup.

    There’s no wired phone service (or cable tv) to the outskirts of town, even the “landline” is a fixed-wireless system with ISDN-class internet access available with it.


  7. Pingback: Bad Internet In Mexico

  8. I have paid Telmex 999 monthly the past eight years. Recently this has supposedly included 10 megs of internet. I have never received anything remotely close to that, and during the past three months my speed has been terrible, from 0 to 0.1 to 0.4 and occasionally 1. something. I have called technical service over 30 times during the past three months, and if you have ever called, you know what a hassle this is, to wait and wait and wait. I learned during this time that the Spanish speakers read from a script and don’t vary. I think if you told them the rapture just happened they would read from their script. I learned to always ask to speak with someone in English. While this does not improve the service, it does eliminate the script. Each time I call I am told that yes, they can see that I have a problem on my line and they will put in a report to get it fixed within 72 hours. When I call back with the same problem, I am told they will put in a special or urgent or more pressure report. Each time it is the same. Five times the technician just simply disconnects my internet completely, with the pretext of fixing it. Then, from one to five days later, it is reconnected with the same slow speed of 0.something. The first of this year Telmex changed their two packages to 399 and 599. This is for new customers only. If you don’t call and change, they don’t do it for you, but will continue to charge you the higher rate. When I called today about this, the guy said the only difference between the 999 I am paying and the 599 I was switching to was it would go from 10 to 5 in internet speed. After he made the change he told me my speed had actually been set at 2 instead of 10, even though I was paying 999. When I asked was this not robbery, he switched me to someone else to verify the change I had made, and this guy said that while the 599 package had been 5, it was now 10, which is what I was su p posed to have been getting for my 999. On the bright side, they do now include free almost world-wide calls and calls to cel phones within Mexico. If you really need to get their attention, ask about the process for discontinuing your service.


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